Maintenance range is limited to INAIL S8 and INAIL S9
If you encounter any problems during usage,
you may get in touch with us by choosing to
chat with an online engineer through appointment or
email Q&A for after sale problems.
Tips: Please describe the case encountered to the best of your ability in the following questions, which will help solve the problem quickly.
1. What is the model of your machine? (S8 or S9)
2. What are the appearance of the malfunction? (Error code / specific error message / indicator light status)
3. Is there a regularity to this problem / malfunction? (For example, failure occurs only after installing or running a specific program feature / regular alarm sound)
4. Have any changes been made to the machine's hardware? (Whether internal part(s) has been replaced / whether ink has been injected into the ink cartridges, and etc.)
5. What test operation(s) has been implemented after the problem occurred? What were the results?
INAIL professional and technical engineers will solve the problem face-to-face with you
through Skype. Please submit the following information to make an appointment with
an engineer. We will give you a reply after we receive your message.
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