! Tips: Please describe the case encountered to the best of your ability in the following questions, which will
help solve the problem quickly.
1. What is the model of your machine? (S8 or S9)
2. What are the appearance of the malfunction? (Error code / specific error message / indicator light status) 3. Is there a regularity to this problem / malfunction? (For example, failure occurs only after installing or running a specific program feature / regular alarm sound) 4. Have any changes been made to the machine's hardware? (Whether internal part(s) has been replaced / whether ink has been injected into the ink cartridges, and etc.) 5. What test operation(s) has been implemented after the problem occurred? What were the results?
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Email Q&A for after sale problems
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